Frequently asked questions If you have a question but can't find any answers, just send us an E-Mail.
It is really easy: Choose one of our jeans, chino or shorts designs. Measure yourself according to the instructions given in the video. We need 6 measurements from men and 8 from women and then insert them into the measurement fields. Afterwards you can finish your order and with the payment method of your choice.How long is the production time?
Our jeans, chinos and shorts are carefully manufactured, washed and subjected to quality control before shipping. We will update you via email about each production step. Shipping times may vary depending on demand. You can see the approximate delivery time on the configurator when clicking on the color choices.How much does shipping cost and in which countries does SELFNATION ship?
Shipping to Switzerland, Liechtenstein, Germany, Austria, France, Netherland, Belgium, England, Luxembourg, Norway, Denmark and Sweden is free of charge.
If you would like to have your jeans delivered to a different country, then please contact Lena.
You can order up to four fabric patterns for free: To the patterns.As a new customer, are the trousers mailed together when I order several pants?
It crucial for us that SELFNATION trousers fit perfectly from the very beginning. Therefore, when you are a new customer, we only send you one pair - if the trousers fit and you are happy, we will be shortly working on more trousers for you.
Measuring yourself up is really easy. After you have chosen your design, you have to input your measurments. Just follow the instructions for women or men given in the video. Every measurment is accompanied by a video which shows you how to measure correctly. Insert the measurments that you have taken; our tailors will make sure that your trousers fit perfectly.
This does not happen very often, as the trousers are exclusively produced with your measurements. If this however does occur then you can contact us within 14 days of delivery of your jeans, chinos or shorts via email or telephone.
Explain to us in a few short sentences what the issue about the fitting is and send us, if possible, pictures of you wearing your jeans. It’s important that you contact us first. Depending on the issue we can offer you the following:
Your SELFNATION pants are traditionally tailored by experienced tailors in our ateliers in Germany and Switzerland.
For information on the processed materials go to Production.
All our chinos and shorts are vegan. When it comes to our jeans all our materials are vegan except the leather tags. If you wish to have your jeans completely vegan without the leather tag, please contact us via email directly after you have ordered your jeans: [email protected]
You can pay via advance payment or with a credit card or Postcard, PayPal or with SOFORT-Überweisung. The credit card payments are all carried out on the secure PostFinance page. Your credit card details are encrypted and then exclusivly transfered to the secure PostFinance servers where they are saved.
The instructions on the label of your trousers tell you how to wash them. Just follow these instructions so that you can enjoy your favorite individual jeans, chinos or shorts for years to come!
You can find further advice on how to maintain your product at our blog.
No - absolutely not. Your data is safe, SELFNATION will not forward your measurements or personal data to any third party.
SELFNATION produces exclusive custom-made jeans. Customers from Italy to Sweden are already part of this community. Unfortunately we do not yet deliver to your country.
The first 200 subscribers of your country receive a 40 Dollar voucher, when we start in your country. All pre-launch-subscribers will instantly receive the “Early-Adopters” status. We’ll inform you before we launch in your country.
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We have already sent your order confirmation to your email address. Your measuring tape will be sent within the next two working days. We are already looking forward to your order of a pair of Selfnation jeans!
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We continuously develop our fabrics in order to increase the wearing comfort of our jeans. We have also optimized the PARIS BLUES and PARIS BLUES NOIR fabrics to create even more comfortable jeans for you.OK
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